What are our ordering policies?
After your account has been approved we require a minimum opening order of $150. Please note all of our products are patented brand trade mark registered. And we do not authorize the distribution of ANY products, their listing or images on ANY 3rd party retail e-commerce website including but not limited to Amazon, E-bay, Facebook, etc. We gladly accept all major credit cards for your convenience. If you would like to request terms then a $500 minimum order is required along with a credit application.
What is our backorder policy?
We will ship all backorders as soon as possible, unless expressly noted on your order. Please inform us otherwise by noting a cancel date on your order.
Do we drop ship?
We currently are not excepting drop ship customers. However, if you are an current customer and need to meet your customers immediate need we will gladly drop ship any item to your customers or store for a $8.50 charge per item. You will need to faxed in the order with address and telephone for shipment. Please note we cannot be responsible for any incorrect shipping information received.
How long will it take for me to receive my order?
GSI will usually ship within 24-48 hrs. upon receipt of your order, if in stock. Note that certain times of the year are busier and occasional delays may result. Our peak season is February, March and April.
Is special care needed for our products?
GSI always strives to create the finest products available. We pride ourselves as innovators and create our own designs. Our products are handcrafted from the finest materials and are suitable to withstand normal outdoor temperature extremes. We use UV rated paints and finishes applied individually by craftsmen and no two items are exactly alike. However, as with most painted products, certain periodic maintenance is recommended to preserve the original appearance. We suggest the occasional use of all outdoor products with SunGuard UV Protectant. Even so, it is natural to expect some fading to occur over a period of time, particularly if exposed to strong direct sunlight or extreme cold.
What is your return policy?
GSI warrants all our products from factory defects or latent damage. We ship via UPS or truckline. If received via UPS, we ask that you immediately inspect your shipment for damage or defect and report any problems to our customer service department at email@example.com within 10 business days. If the product is damaged, we will then file the damage claim with UPS. They request a period of 5 business days from the report for the right to inspect, so please hold on to your original packaging until then. You will be free to dispose of the damaged product after that period of time. We will either send you a replacement or issue you an internal credit thereafter. For truckline shipments, please count all boxes as noted on the bill of lading before accepting delivery. Any visible damage incurred in transit should be noted and marked on the bill of lading as well. This is critical as we cannot file claims on missing or damaged items on your behalf once the shipment is signed for on the bill of lading unless noted. We will issue replacements or credit upon notice. All returned merchandise, otherwise, must be returned in the original packaging for credit. We reserve the right to charge a 10% restocking fee before credits are issued.
On-Line Retail Sales:
What are our ordering, shipping and return policies?
We have a minimum $30.00 order through the online store. All freight is prepaid to the continental U.S and shipped UPS only. Sorry, we cannot ship to a PO Box. All claims for damages and defectives must be returned in the original packaging for replacement or credit. Please notify us at firstname.lastname@example.org within 5 business days upon delivery of any problem or issue. We will E-Mail or call you back with the replacement ship date and whether or not a call tag will be issued for the damaged/defective item's return. We will post a credit back to your Paypal account upon return receipt to our warehouse of the damaged or defective product. Orders are usually processed and shipped within 24-48 hrs. depending on season. You will be notified via E-Mail of any backorder with the option of waiting or canceling.
Important Notes: The products listed on the on-line store are sold as a complement to our core wholesale division. Both the wholesale and on-line store sites occupy the same webpage and this causes some unavoidable translation issues with the on-line store pricing. This is because the items and prices listed in the on-line store are migrated directly from the wholesale division. Because they share the same webpage, the pricing does not translate properly for any item sold more than 1pc./case. All products listed through the on-line store are priced and sold individually and priced 1 pc./cs.. Due to this internal flaw, we regret that we cannot honor the posted selling prices on any items sold through the on-line store that are pre-packed more than 1 item/case, even though the system will allow you to order and check it out via Paypal. You will be notified promptly via E-mail if this is an issue and you will be given the option to pay the actual retail selling price or a prompt refund will be posted back to your Paypal account. All shipping charges are calculated into the on-line store pricing.
For each visitor to our Web page, our Web server automatically recognizes only the consumer's domain name, but not the e-mail address (where possible). We collect only the domain name, but not the e-mail address of visitors to our Web page, the e-mail addresses of those who communicate with us via e-mail, aggregate information on what pages consumers’ access or visit, information volunteered by the consumer, such as survey information and/or site registrations. The information we collect is used for internal review and is then discarded, used to improve the content of our Web page, used to notify consumers about updates to our Web site, not shared with other organizations for commercial purposes.
If you do not want to receive e-mail from GSI Home Styles in the future, please let us know by sending us e-mail at the above address. GSI Home Styles does not make the e-mail addresses of those who access our site available to other organizations.
If you supply GSI Home Styles with your postal address on-line you may receive periodic mailings from us with information on new products and services or upcoming events. If you do not wish to receive such mailings, please let us know by sending us e-mail at the above address. Please provide us with your exact name and address. We will be sure your name is removed from the list.
Persons who supply us with their telephone numbers on-line will only receive telephone contact from us with information regarding orders they have placed on-line.
With respect to Ad Servers: GSI Home Styles does not partner with or have special relationships with any ad server companies.
From time to time, GSI Home Styles may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will post the policy changes to our Web site to notify you of these changes and provide you with the ability to opt out of these new uses. If you are concerned about how your information is used, you should check back at our Web site periodically. Customers may prevent their information from being used for purposes other than those for which it was originally collected by calling us at the number provided above.
Upon request we provide site visitors with access to all information [including proprietary information] that we maintain about them. Consumers can access this information by e-mailing us at the above address. Consumers can have this information corrected by sending us e-mail at the above address.